When you receive the transaction link from the seller and the seller chooses shipping with Waffy, follow these steps to complete your payment and receive your product safely through Waffy.
Open the Transaction Link
- Click the transaction link sent by the seller.
- If you already have a Waffy account, you will be taken directly to the transaction details page.
- If you do not have an account, create one using your mobile number, then complete the verification process to access the transaction page.
Review the Transaction Details
- Review the transaction name, shipping company, and transaction amount.
- Enter your discount code, if you have one.
- Click Pay Now.
Select a Delivery Address
- Select a delivery address from your saved addresses, if available.
- If you do not have a saved address, click Add a New Address.
- Enter your National Address Short Code, or manually enter the city, region, district, street, and postal code.
- Click Add.
- Click Confirm to approve the selected address. The shipping fee will be calculated based on this address. For more information, see Shipping Fees.
Choose a Payment Method
- Wait for the shipping fee to be automatically calculated based on your confirmed delivery address.
- Choose your preferred payment method: Credit Card/Mada, Apple Pay, STC Pay, or Bank Transfer.
- Click Pay Now.
- Your payment will be confirmed.
- When the Payment Successful message appears, click OK.
- Track your transaction status during the In Progress stage to stay updated on your shipment, including when it is being prepared, picked up by the shipping company, and delivered to you.
Confirm Receipt of the Product
- Inspect the product when you receive it to make sure it matches what was agreed upon.
- If the product matches the agreement, click Confirm and Complete Transaction.
- If there is an issue or the product does not match what was agreed upon, click Escalate to Waffy.
Transaction Settlement
- Wait for the Waffy team to review and settle the transaction after you confirm receipt.
- No further action is required from you at this stage. The Waffy team will transfer the payment to the seller to complete the transaction.