Your organization’s fees are agreed directly with the Business Development team during registration. They are applied as a custom pricing plan at the account level and cannot be adjusted by your team on a transaction-by-transaction basis. The agreed rate varies depending on the payment method used by the buyer.
Who pays the fees? Your organization always pays the fees. They are not deducted directly from the buyer’s or seller’s payment.
When are the fees charged? At the time of payment, when the buyer funds the contract.
How are the fees collected? They are deducted from your organization’s settlement proceeds for each transaction.
What happens if the full amount is refunded? The fees remain payable by your organization. If your team submits a settlement request to refund the full amount to the buyer, Waffy recovers the fees from your organization’s future settlement proceeds without blocking any upcoming transactions.