The Request to Buy button on Haraj listings lets you complete your purchase securely through Waffy, from requesting the product to receiving it.
Send a purchase request
- Open the listing you want to buy.
- Tap Request to Buy.
Enter your personal information
- Enter your full name.
- Enter your mobile number.
- Select your city and neighborhood.
- Add any notes for the seller (optional).
- Tap Next.
Choose your payment method
- Review the product price.
- Choose Waffy’s Trusted Purchase service to protect your payment until you receive the product.
- Review the total, including Waffy’s service fee and shipping fees.
- Tap Submit Request.
Wait for the seller’s response
- After submitting the request, its status changes to Pending.
- A Active Purchase Request label appears on the listing.
- If the seller rejects the request, you can send a new request or contact the seller.
Pay after the seller accepts
- Once the seller accepts your request, the Pay Now option appears.
- Tap Pay Now.
- Review the payment details, including the product price, shipping fees, and service fee.
- Choose your payment method: card, bank transfer, or installment payment through Tabby.
- Enter your payment details and tap Pay.
Track your shipment
- After payment, Waffy holds your funds and the transaction moves to the execution stage, followed by shipping.
- Tap the tracking number to view the shipping label and track your shipment until it arrives.
Inspect the product and complete the transaction
- Once you receive the product, the transaction moves to the inspection stage.
- Inspect the product and make sure it matches the listing.
- If everything is as expected, tap Accept and Complete Transaction.
- If you encounter a problem, tap Escalate to Waffy to have the dispute reviewed.
- Once you accept the transaction, Waffy settles it and transfers the funds to the seller. The status then changes to Transaction Completed.
You have now completed a trusted purchase, with your payment protected until you confirm that you have received the product.