Either party can request to cancel a transaction before the seller ships the product by using the Escalate button within the transaction.
How to request a cancellation
- Open the transaction you want to cancel.
- Tap Escalate. This option appears after the buyer makes the payment and the transaction enters the execution stage.
- Enter the reason for the cancellation request.
- Wait for the Waffy team to contact you and the other party to process the cancellation.
When is the Escalate option unavailable?
- If you choose shipping with Waffy, the Escalate button will not be available. In this case, you can contact Waffy Customer Support via WhatsApp.
- Once the transaction enters the closing stage, after delivery is completed and the buyer confirms the transaction, the Escalate and cancellation options are no longer available.