Yes. The return process is handled under Waffy’s supervision as follows: The amount is not returned before these steps are completed, unless both parties agree to return it directly, regardless…
Cancellation & Refund
Learn everything about transaction cancellations, refunds, and dispute resolution on Waffy.
No. Once the transaction is completed and closed with either party’s approval, and the funds have been transferred or refunded, neither party can request a refund or compensation. By closing…
Initial contact: Within a maximum of 48 hours after the dispute is escalated. Decision and financial settlement: Within 7 business days for completing or splitting the transaction, or 14 business…
The buyer or seller can click the Escalate icon in the transaction and submit a complaint form. Once the transaction is escalated, it is temporarily put on hold to protect…
Either party can request to cancel a transaction before the seller ships the product by using the Escalate button within the transaction. How to request a cancellation When is the…
If a dispute arises between the buyer and seller after payment has been completed, either party can escalate the transaction. Waffy’s Dispute Resolution Team will then review the case and…