The seller must ship the product within 5 business days of payment, in accordance with the agreed specifications and delivery method.
- If the seller does not ship the product within this period, the buyer can escalate the transaction and request its cancellation through Waffy.
- After reviewing the escalation, if the product has not been shipped, the transaction will be canceled and the amount refunded to the buyer after deducting any applicable fees, in accordance with Waffy’s refund policy.
- The refund is processed within a maximum of 14 business days from the end of the inspection period.